SHIPPING & RETURNS
We want you to be completely satisfied with your purchase from Three Horses Tattoo. In the event that you need to return a product, please review our return policy outlined below:
1. Returns Eligibility:
- Products must be returned within [number of days] days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Any accessories, manuals, or promotional items included with the product must also be returned in their original condition.
2. Initiating a Return:
- To initiate a return, please contact our customer support team at info@threehorses.com to access the returns portal.
- Provide your order number, the reason for the return, and any supporting information or photos, if applicable.
- Our customer support team will guide you through the return process and provide any necessary instructions or return shipping labels.
3. Return Shipping:
- The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service and retaining proof of shipment.
4. Refund Process:
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued in the original form of payment used for the purchase.
- Please allow [number of days] for the refund to be processed and reflected in your account. Timing may vary depending on your payment provider.
5. Exclusions:
- Certain products may be excluded from our standard return policy due to hygiene reasons, perishable nature, or other specified conditions. Please check the product listing or contact our customer support team for more information.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue and provide appropriate assistance, such as a replacement or refund.
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Please note that this return policy applies to purchases made directly from Three Horses Tattoo. If you purchased our product from a third-party retailer, please refer to their return policy for assistance.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at info@threehorsestattoo.com
We reserve the right to modify or update this return policy at any time, and any changes will be reflected on our website.
Thank you for choosing Three Horses Tattoo We appreciate your business!
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